Domestic Shipping (India)

We offer free domestic shipping across India for all orders. Our trusted shipping partners ensure safe and timely delivery of your products.

Shipping Partners

• India Post
• Delhivery
• Blue Dart
• DTDC

Delivery Timeframes

Location	Estimated Delivery
Metro Cities (Delhi, Mumbai, Bangalore, etc.)	3-5 business days
Tier 2 Cities	5-7 business days
Remote Areas	7-10 business days

International Shipping

We ship authentic Kashmiri products worldwide through our international shipping partners.

Shipping Partners

• DHL Express
• FedEx
• DP World

International Delivery Timeframes

Region	Estimated Delivery
Middle East (UAE, Saudi Arabia, Qatar, etc.)	5-7 business days
Asia Pacific (Singapore, Australia, etc.)	7-10 business days
Europe (UK, Germany, France, etc.)	7-12 business days
North America (USA, Canada)	10-14 business days

International Shipping Costs

International shipping costs are calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method
• Customs and import duties (customer responsibility)

Shipping costs will be displayed at checkout before you complete your order.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive:

• Order confirmation email immediately after purchase
• Shipping confirmation with tracking number once dispatched
• Delivery updates via email and SMS

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment:

• Through our website's tracking portal
• Directly on the courier's website
• By contacting our customer support team

Delivery Address

Please ensure your shipping address is accurate and complete. We are not responsible for:

• Delays or non-delivery due to incorrect addresses
• Packages returned due to incomplete information
• Failed delivery attempts due to recipient unavailability

Address changes after order placement may not be possible. Contact us immediately if you need to update your address.

Customs and Import Duties

For international orders:

• Customs duties and taxes are the responsibility of the customer
• Import regulations vary by country
• Delays may occur due to customs clearance
• We are not responsible for customs-related delays or fees

Please check your country's import regulations before placing an order.

Shipping Restrictions

We may not be able to ship to certain locations due to:

• Legal or regulatory restrictions
• Courier service limitations
• Product-specific shipping restrictions

If we cannot ship to your location, we will notify you and process a full refund.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery (for damaged packages)
• Provide photos of the damaged packaging and products
• We will investigate and arrange a replacement or refund
• Lost packages will be investigated with the courier

Contact Us

For shipping-related questions or concerns, please contact us:

Gilaf Foods & Spices
Email: gilaf.help@gmail.com
Address: Gilaf Foods, Sopore, Baramulla, Jammu & Kashmir – 193201, India