Overview

We understand that circumstances change, and you may need to cancel your order. This policy outlines when and how you can cancel your order with Gilaf Foods & Spices.

Cancellation Timeframes

How to Cancel Your Order

Method 1: Through Your Account

• Log in to your Gilaf Store account
• Go to "My Orders" section
• Find the order you wish to cancel
• Click "Cancel Order" button
• Select cancellation reason and confirm

Method 2: Contact Customer Support

• Email us at gilafstore@gmail.com
• Provide your order number and reason for cancellation
• Our team will process your request within 2-4 hours
• You will receive confirmation via email

Order Status and Cancellation

Your ability to cancel depends on your order status:

Order Confirmed

Status: Payment received, order being prepared

Cancellation: ✓ Can be cancelled

Timeframe: Usually within 24 hours of order placement

Processing

Status: Order being packed and prepared for shipment

Cancellation: ✓ Can be cancelled (contact us immediately)

Timeframe: Limited window, act quickly

Dispatched

Status: Order handed over to courier

Cancellation: ✗ Cannot be cancelled

Alternative: Refuse delivery or initiate return after delivery

In Transit

Status: Order is being delivered

Cancellation: ✗ Cannot be cancelled

Alternative: Refuse delivery at your doorstep

Delivered

Status: Order successfully delivered

Cancellation: ✗ Cannot be cancelled

Alternative: Initiate return within 7 days

Refund After Cancellation

When your cancellation is approved:

• Full refund is processed to your original payment method
• Refund initiated within 24-48 hours of cancellation
• Amount credited to your account within 5-10 business days
• Refund confirmation sent via email

Refund Amount

You will receive a full refund including:

• Product price
• Shipping charges (if applicable)
• Any taxes or fees paid

Partial Cancellation

If you want to cancel only some items from your order:

• Contact customer support immediately
• Partial cancellation is possible before dispatch
• Partial refund will be processed for cancelled items
• Remaining items will be shipped as planned

Note: Partial cancellation may not be possible if the order is already being packed.

Seller-Initiated Cancellation

We may cancel your order in the following situations:

• Product is out of stock or unavailable
• Pricing or product information error
• Delivery address is unserviceable
• Payment verification issues
• Suspected fraudulent activity

If we cancel your order:

• You will be notified immediately via email
• Full refund will be processed automatically
• No cancellation fee will be charged

Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

• Custom or personalized products
• Special orders placed on request
• Gift cards or vouchers
• Orders already delivered

International Orders

For international orders:

• Same cancellation policy applies
• Cancellation must be requested before dispatch
• Refund processing may take longer due to international payment systems
• Currency conversion rates at the time of refund will apply

Important Notes

• Cancellation requests are processed in the order they are received
• We recommend cancelling as soon as possible to avoid dispatch
• Check your order status before requesting cancellation
• Keep your order number handy when contacting support
• Cancellation confirmation will be sent to your registered email

Contact Us

For order cancellation assistance, please contact us:

Gilaf Foods & Spices
Email: gilaf.help@gmail.com
Address: Gilaf Foods, Sopore, Baramulla, Jammu & Kashmir – 193201, India